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The AI platform built for sportsbook and iGaming operators
Out AI Platform gameLM lowers costs, scales faster, and delivers exceptional player experiences.
Our first in class features
Our first in class features
gameLM delivers player experiences that drive lasting loyalty
Conduet partners with leading operators across iGaming and OSB to elevate player support. Whether scaling established brands or enabling new entrants, gameLM combines AI and expertise to lower costs, resolve issues faster, and build loyalty that lasts.
gameLM AI Agent
Instant Resolution
Automates 80%+ of inquiries, giving players immediate answers without human lift.
gameLM AI CoPilot
Real-Time Guidance
Supports agents with AI-powered suggestions to cut handle time and boost accuracy.
Expert Agents
Specialized Support
Handles complex cases with OSB & iGaming expertise and brand-aligned player care.
Why operators choose Conduet
Why operators choose Conduet
Transform player support into a winning experience
gameLM is purpose-built for iGaming and sportsbooks. It automates 80%+ of inquiries, equips agents with real-time guidance, and scales seamlessly with operator demand.
The result: accuracy, efficiency, and cost savings generic AI can’t match.
Automation
80%+
Resolve tickets automatically
Cost Savings
60%+
Cut support costs significantly
CSAT
90%+
Increase player satisfaction
Reliability
99%+
Deliver uninterrupted support
Automate Support
Resolve 80%+ of player inquiries instantly, reducing costs and freeing agents for complex cases.
Empower Teams
Give agents real-time guidance to resolve complex issues faster and with greater accuracy.
Handle Surges
Scale smoothly during peak events & promotions without adding staff or slowing service.
Ensure Accuracy
Deliver responses grounded in your rules and policies for consistent, compliant support.
Integrate Seamlessly
Launch without disruption — Conduet manages setup through go-live so AI fits your workflows.
Stay in Control
Keep full visibility and guardrails across every interaction to protect your operation.
Secure Operations
Protect player data with SOC-2 & GDPR compliance, PII redaction, and zero data storage.
Unlock Insights
Access real-time performance data to improve operations and strengthen player outcomes.
Easily integrate gameLM into your ecosystem
Easily integrate gameLM into your ecosystem
Built to fit your ecosystem, not the other way around
gameLM connects seamlessly with your ticketing platform and PAM. Conduet manages the entire integration, so your teams don’t lose time or resources.
gameLM: Secure by design
gameLM: Secure by design
Safeguarding operator trust across every system & interaction
What Operators say about Conduet
What Operators say about Conduet
Proven partner to leading sportsbook & iGaming operators
Danny Crook
SVP, at Hard Rock Digital
“As OSB in Florida expanded, we needed a partner who could keep pace and truly understand our customers.
The larger BPOs we tried fell short, but Conduet exceeded expectations and became an indispensable partner for us.”
"Conduet has been a valuable partner, enhancing both our customer experience and operational efficiency.
Their deep sportsbook and iGaming expertise, along with direct integration into our PAM and ticketing systems, has helped solidify our position as Arkansas’s sportsbook leader."
Neal Atkinson
Senior Director of Sportsbook, at BetSaracen
The AI platform built for sportsbook and iGaming operators
The AI platform built for sportsbook and iGaming operators
Our AI platform gameLM reduces costs, scales quickly, and delivers exceptional player experiences that drive loyalty and retention, increasing lifetime value.
First-in-class
First-in-class
gameLM delivers player experiences that drive lasting loyalty
Conduet partners with leading operators across iGaming and OSB to elevate player support. Whether scaling established brands or enabling new entrants, gameLM combines AI and expertise to lower costs, resolve issues faster, and build loyalty that lasts.
gameLM AI Agent
Instant Resolution
Automates 80%+ of inquiries, giving players immediate answers without human lift.
gameLM AI CoPilot
Real-Time Guidance
Supports agents with AI-powered suggestions to cut handle time and boost accuracy.
Expert Agents
Specialized Support
Handles complex cases with sportsbook & iGaming expertise and brand-aligned player care.
Why operators choose Conduet
Why operators choose Conduet
Transform player support into a winning experience
gameLM is purpose-built for iGaming and sportsbooks. It automates 80%+ of inquiries, equips agents with real-time guidance, and scales seamlessly with operator demand.
The result: accuracy, efficiency, and cost savings generic AI solutions can’t match.
Automation
80%+
80%+
Tickets resolved automatically
Cost Savings
60%+
60%+
Operational savings
CSAT
90%+
90%+
Player satisfaction
Reliability
99%+
99%+
Reliability and uninterrupted support
Automate Support
Automate Support
Resolve 80%+ of player inquiries instantly, reducing costs and freeing agents for complex cases.
Empower Teams
Empower Teams
Give agents real-time guidance to resolve complex issues faster and with greater accuracy.
Handle Surges
Handle Surges
Scale smoothly during peak events & promotions without adding staff or slowing service.
Ensure Accuracy
Ensure Accuracy
Deliver responses grounded in your rules and policies for consistent, compliant support.
Integrate Seamlessly
Integrate Seamlessly
Launch without disruption — Conduet manages setup through go-live so AI fits your workflows.
Stay in Control
Stay in Control
Keep full visibility and guardrails across every interaction to protect your operation.
Secure Operations
Secure Operations
Protect player data with SOC-2 & GDPR compliance, PII redaction, and zero data storage.
Unlock Insights
Unlock Insights
Access real-time performance data to improve operations and strengthen player outcomes.
Easily integrate gameLM into your ecosystem
Easily integrate gameLM into your ecosystem
Built to fit your ecosystem, not the other way around
gameLM connects directly to your ticketing platform and PAM, and we handle the full integration so your teams don’t lose time or resources.
gameLM: Secure by design
gameLM: Secure by design
Secure by design to protect operators and players
What Operators say about Conduet
Proven partner to leading sportsbook & iGaming operators
Danny Crook
SVP, at Hard Rock Digital
“As OSB in Florida expanded, we needed a partner who could keep pace and truly understand our customers.
The larger BPOs we tried fell short, but Conduet exceeded expectations and became an indispensable partner for us.”
"Conduet has been a valuable partner, enhancing both our customer experience and operational efficiency.
Their deep sportsbook and iGaming expertise, along with direct integration into our PAM and ticketing systems, has helped solidify our position as Arkansas’s sportsbook leader."
Neal Atkinson
Senior Director of Sportsbook, at BetSaracen
What Operators say about Conduet
What Operators say about Conduet
Proven Partner to Leading sportsbook & iGaming Operators
Danny Crook
SVP at Hard Rock Digital
“As OSB in Florida expanded, we needed a partner who could keep pace and truly understand our customers.
The larger BPOs we tried fell short, but Conduet exceeded expectations and became an indispensable partner for us.”
"Conduet has been a valuable partner, enhancing both our customer experience and operational efficiency.
Their deep sportsbook and iGaming expertise, along with direct integration into our PAM and ticketing systems, has helped solidify our position as Arkansas’s sportsbook leader."
Neal Atkinson
Senior Director of Sportsbook,
at BetSaracen