AI Meets Human Expertise for Unrivaled iGaming Player Experiences

INTRODUCING CONDUET

Discover how conduet's AI platform, gameLM™ and skilled expert agents work in tandem to deliver personalized, captivating, and unforgettable player experiences.

IGAMING SPECIALISTS

Every Corner of iGaming

At conduet, we're more than service providers—we're your dedicated partners in the growing world of iGaming. From established giants to disruptive newcomers, we're here to elevate your operation, ensuring your players always feel valued and supported.

SPORTSBOOKS

iCASINO

FANTASY SPORTS

SWEEPSTAKES

iLOTTERY

CRYPTO GAMING

OUR DIFFERENCE

gameLM™ — Your Partner in Player Retention and Growth

In a world where acquisition costs soar and player loyalty is fleeting, conduet gives your brand the edge. Our proprietary gameLM™ platform doesn’t just help players, it creates devoted fans. We transform casual gamers into enthusiasts who choose you first and remain loyal.

AI-Powered, Human-Perfected Player Experiences

Revolutionary Proprietary AI
Seamlessly integrates with any iGaming system, elevating every player interaction

AI + Human Synergy
Our unique blend creates unforgettable customer experiences at every touchpoint

iGaming Specialists Committed to Your Success

Deep Gaming Expertise
Insights into player behavior drive experiences that build lasting loyalty

100% Gaming Focus
As industry specialists, we keep you ahead of regulatory needs and market trends

Comprehensive Solutions for Optimized Operation

Smart Shoring Strategy
Balancing quality and efficiency for top-tier player engagement

End-to-End Journey Management
We handle customer operations, freeing you to focus on creating incredible gaming experiences

HUMANIZED AI TECHNOLOGY

Our Hybrid AI/Agent Model

At conduet, we fuse cutting-edge AI with the expertise of expert service agents, creating personalized player experiences that set your brand apart and create player loyalty.

Our three flagship products—gameLM™ AI Agent, gameLM™ AI Co-Pilot, and Expert Agents—work in perfect harmony to elevate player interactions and experiences. Powered by our proprietary "Below the Line" handover method, we ensure seamless transitions between AI and human support. Creating a fluid, uninterrupted experience that boosts satisfaction and keeps your players deeply engaged.

“Below the Line” Method

gameLM™ AI Agent
Redefining Player Support

  • More than just a chatbot, gameLM™ AI Agent is a full-service AI solution that seamlessly integrates with your Player Account Management Systemand ticketing platform. This advanced system automates up to 50% of customer inquiries with 99% accuracy and over 95% customer satisfaction, providing intelligent, context-aware responses that go beyond simple pre-programmed answers.

  • This advanced AI delivers human-like efficiency, especially during high-volume periods and major events such as the Super Bowl and March Madness. It ensures smooth, reliable service precisely when it matters most to you and your players.

gameLM™ AI Co-Pilot
AI-Human Synergy in Action

  • gameLM™ AI Co-Pilot enhances AI-generated responses with human oversight, allowing customer service teams to ensure every interaction is accurate, on-brand, and meets the highest quality standards.

  • By combining AI efficiency with human expertise, gameLM™ AI Co-Pilot delivers fast, reliable responses without compromising on personalization. This balance builds player trust and loyalty while optimizing operational efficiency.

Expert Agents
Specialized Gaming Support

  • Our Expert Agents are dedicated gaming specialists providing exceptional, tailored support that meets the ever-evolving needs of your players.

  • Leveraging a smart shoring strategy across U.S. and Manila teams, we offer a perfect blend of quality and cost efficiency. This approach optimizes service quality by selecting the right location based on talent, cost-effectiveness, and time zone alignment, ensuring your players receive outstanding support around the clock.

Discover More

  • AI in Customer Service

    Learn more about the current landscape of AI in customer service.

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  • gameLM™

    See how gameLM™ has improved the key metrics for one of our valued partners.

    DOWNLOAD

  • "conduet has been an exceptional partner for Soaring Eagle Online Casino and Sportsbook since our launch in April 2022. Their expertise in the sector and dedication have greatly enhanced our customer experience, while maintaining the trust of our players. Thanks to conduet's support we've been able to position ourselves as a leader in Michigan's online gaming industry."

    C.C. Griffus, Director of iGaming & Sports Betting Operations, Soaring Eagle

  • “conduet has been a valuable partner of ours, providing our BetSaracen customers with excellent support. conduet’s comprehensive focus on iGaming, bolstered by their experience working directly with PAMs and Customer Ticketing Systems, have not only met BetSaracen's requirements but have played a crucial role in enhancing the customer experience and operational efficiency, solidifying BetSaracen's position as market leader in Arkansas’ competitive online sports betting industry.”

    Neal Atkinson, Senior Director of Sportsbook, BetSaracen

  • “As OSB in Florida expanded, we needed a partner who could keep pace and truly understand our customers. The larger BPOs we tried fell short, but conduet exceeded expectations and became an indispensable partner for us”

    Danny Crook, VP Customer Operations, Hard Rock

  • “conduet’s re-activation campaign for our online players was exceptional. They made the process seamless and delivered results on a short timeline that surpassed our expectations”

     Former, VP iGaming, Caesars