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The AI platform built for online sports betting & iGaming operators

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Our AI platform gameLM reduces costs, scales quickly, and delivers exceptional player experiences that drive loyalty and retention, increasing lifetime value.

Why operators choose Conduet

Transform player support into a winning experience

gameLM is purpose-built for iGaming and sportsbooks. It automates 80%+ of inquiries, equips agents with real-time guidance, and scales seamlessly with operator demand.

The result: accuracy, efficiency, and cost savings generic AI solutions can’t match.

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Automation

80%+

80%+

80%+

Tickets resolved
automatically

Tickets resolved
automatically

Tickets resolved
automatically

Cost Savings

60%+

60%+

Operational
savings

Operational
savings

Cost Savings

60%+

Operational
savings

CSAT

90%+

90%+

Player
satisfaction

Player
satisfaction

CSAT

90%+

Player
satisfaction

Reliability

99%+

99%+

Reliability and
uninterrupted support

Reliability and
uninterrupted support

Reliability

99%+

Reliability and
uninterrupted support

game LM is our proprietary AI platform built to support every stage of the player journey.

Onboarding

Onboarding

Servicing

Servicing

Retaining

Retaining

Player Acquisition & Funding Support

Capture revenue earlier by guiding players through AI powered onboarding and deposit flows in real time

Customer Due Diligence (KYC)

Protect conversion by resolving identity and verification decisions through AI decisioning embedded within the player journey

Inbound Customer Support

Reduce churn and cost to serve through AI Agent resolution and Copilot assisted decisioning

Responsible Gaming & 
Regulatory Compliance

Preserve player lifetime value through continuous AI monitoring, early risk detection, and policy driven interventions

Payments & Fraud Support

Prevent revenue leakage by identifying anomalies and initiating AI guided intervention workflows

Lapsed Customer Reactivation

Recover dormant revenue through personalized outbound reactivation campaigns powered by gaming specific conversational AI

Bet & Wager Activation 

Expand player wagering through personalized bet recommendations informed by player history and live interaction context

Onboarding

Onboarding

Servicing

Servicing

Retaining

Retaining

Player Acquisition & Funding Support

Capture revenue earlier by guiding players through AI powered onboarding and deposit flows in real time

Customer Due Diligence (KYC)

Protect conversion by resolving identity and verification decisions through AI decisioning embedded within the player journey

Inbound Customer Support

Reduce churn and cost to serve through AI Agent resolution and Copilot assisted decisioning

Responsible Gaming & 
Regulatory Compliance

Preserve player lifetime value through continuous AI monitoring, early risk detection, and policy driven interventions

Payments & Fraud Support

Prevent revenue leakage by identifying anomalies and initiating AI guided intervention workflows

Lapsed Customer Reactivation

Recover dormant revenue through personalized outbound reactivation campaigns powered by gaming specific conversational AI

Bet & Wager Activation 

Expand player wagering through personalized bet recommendations informed by player history and live interaction context

Onboarding

Onboarding

Servicing

Servicing

Retaining

Retaining

Player Acquisition & Funding Support

Capture revenue earlier by guiding players through AI powered onboarding and deposit flows in real time

Customer Due Diligence (KYC)

Protect conversion by resolving identity and verification decisions through AI decisioning embedded within the player journey

Inbound Customer Support

Reduce churn and cost to serve through AI Agent resolution and Copilot assisted decisioning

Responsible Gaming & 
Regulatory Compliance

Preserve player lifetime value through continuous AI monitoring, early risk detection, and policy driven interventions

Payments & Fraud Support

Prevent revenue leakage by identifying anomalies and initiating AI guided intervention workflows

Lapsed Customer Reactivation

Recover dormant revenue through personalized outbound reactivation campaigns powered by gaming specific conversational AI

Bet & Wager Activation 

Expand player wagering through personalized bet recommendations informed by player history and live interaction context

Onboarding

Onboarding

Servicing

Servicing

Retaining

Retaining

Player Acquisition & Funding Support

Capture revenue earlier by guiding players through AI powered onboarding and deposit flows in real time

Customer Due Diligence (KYC)

Protect conversion by resolving identity and verification decisions through AI decisioning embedded within the player journey

Inbound Customer Support

Reduce churn and cost to serve through AI Agent resolution and Copilot assisted decisioning

Responsible Gaming & 
Regulatory Compliance

Preserve player lifetime value through continuous AI monitoring, early risk detection, and policy driven interventions

Payments & Fraud Support

Prevent revenue leakage by identifying anomalies and initiating AI guided intervention workflows

Lapsed Customer Reactivation

Recover dormant revenue through personalized outbound reactivation campaigns powered by gaming specific conversational AI

Bet & Wager Activation 

Expand player wagering through personalized bet recommendations informed by player history and live interaction context

Onboarding

Onboarding

Servicing

Servicing

Retaining

Retaining

Player Acquisition & Funding Support

Capture revenue earlier by guiding players through AI powered onboarding and deposit flows in real time

Customer Due Diligence (KYC)

Protect conversion by resolving identity and verification decisions through AI decisioning embedded within the player journey

Inbound Customer Support

Reduce churn and cost to serve through AI Agent resolution and Copilot assisted decisioning

Responsible Gaming & 
Regulatory Compliance

Preserve player lifetime value through continuous AI monitoring, early risk detection, and policy driven interventions

Payments & Fraud Support

Prevent revenue leakage by identifying anomalies and initiating AI guided intervention workflows

Lapsed Customer Reactivation

Recover dormant revenue through personalized outbound reactivation campaigns powered by gaming specific conversational AI

Bet & Wager Activation 

Expand player wagering through personalized bet recommendations informed by player history and live interaction context

First-in-class

gameLM delivers player experiences that drive lasting loyalty

Conduet partners with leading operators across iGaming and OSB to elevate player support. Whether scaling established brands or enabling new entrants, gameLM combines AI and expertise to lower costs, resolve issues faster, and build loyalty that lasts.

gameLM AI Agent

Instant Resolution

Automates 80%+ of inquiries, giving players immediate answers without human lift.

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gameLM AI CoPilot

Real-Time Guidance

Supports agents with AI-powered suggestions to cut handle time and boost accuracy.

Learn more

gameLM AI CoPilot

Real-Time Guidance

Supports agents with AI-powered suggestions to cut handle time and boost accuracy.

Learn more

Expert Agents

Specialized Support

Handles complex cases with sportsbook & iGaming expertise and brand-aligned player care.

Learn more

Expert Agents

Specialized Support

Handles complex cases with sportsbook & iGaming expertise and brand-aligned player care.

Learn more

Easily integrate gameLM into your ecosystem

Built to fit your ecosystem, not the other way around

gameLM is purpose-built for iGaming and sportsbooks. It automates 80%+ of inquiries, equips agents with real-time guidance, and scales seamlessly with operator demand.





The result: accuracy, efficiency, and cost savings generic AI solutions can’t match.

Get started with gameLM

gameLM: Secure by design

Secure by design to protect operators and players

Security layer active
Session protected
SOC-2 Type II
GDPR
PII redaction

What Operators say about Conduet

Proven partner to leading sportsbook & iGaming operators

“As OSB in Florida expanded, we needed a partner who could keep pace and truly understand our customers.

The larger BPOs we tried fell short, but Conduet exceeded expectations and became an indispensable partner for us.”

Danny Crook

SVP, at Hard Rock Digital

"Conduet has been a valuable partner, enhancing both our customer experience and operational efficiency.

Their deep sportsbook and iGaming expertise, along with direct integration into our PAM and ticketing systems, has helped solidify our position as Arkansas’s sportsbook leader."

Neal Atkinson

Senior Director of Sportsbook, BetSaracen